Can I return a Maya V2 that I have recently purchased for a refund?

If you wish to return a Maya V2 that you've purchased, you can expect a full or partial refund from our side if it is done in a 14-days term, starting from the date on which you’ve received your order.

The procedure of returning a product itself goes as follows:

First, please ensure that the Maya V2 you're returning is repackaged well with all the cords, adapters, and documentation that were included when you received it. Also, please include proof of purchase (a copy of your order confirmation e-mail also works). You can also send it by e-mail to
Then, ship the product back to us. You can use a courier company of your choice. Please note that the shipping costs should be on your behalf.

Our address is:
Melissa Climate JSC
Country: Bulgaria
City: Sofia
Address:  Aleksander Malinov Boulevard 31, g.k. Mladost 1A, Campus X building 2, office 1-2
Postcode: 1729
Contact person: Milko Balabanov, phone: +359 800 3 10 10

Once we receive the Maya V2 you have purchased, a refund is initiated immediately. Depending on her condition, you will get a full or partial refund. If you've paid by a credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item.

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